Privacy policy

Privacy Policy

 

This Privacy Policy describes how Lotz Bahrain (collectively referred to as "we," "us," or "our") collects, uses, and handles personal information gathered through our digital properties that link to this Privacy Policy, including our website www.lotzbahrain.com, our mobile applications, and official social media pages.

 

This Privacy Policy applies to all personal information collected during written, electronic, or oral communications—whether online or offline.

 

Please read this Privacy Policy carefully before accessing or using our services. If you do not agree with this policy or our Terms and Conditions, kindly refrain from using our services.

 

We reserve the right to change this policy at any time without prior notice. Changes may apply to any personal information we already have about you as well as any new data collected after the policy is modified.

 

1.     Personal Information We Collect

 

The Information You Provide

When using our services—such as creating an account, placing an order, contacting us directly, or interacting with our site—you may provide some or all of the following:

 

Accounts and Profiles: To manage your Lotz Bahrain account, we may collect your mobile number or email address. If you use a third-party login (e.g., Facebook, Google), we may collect your profile name, photo, and email associated with that service.

 

Purchases: We collect data related to your transactions (e.g., order history), payment details (via cash or third-party systems), and shipping information including city, postal code, and recipient contact.

 

Customer Support: Communications with our customer service team—via website chat, messages, or social media—may be recorded for service improvement.

 

User-Generated Content: This includes any photos, videos, audio, comments, or other content you submit through our platforms.

 

We may also collect any other data you voluntarily provide in line with this Privacy Policy.

 

2.     How We Use Your Personal Information

 

We will only use your personal information in the following ways:

 

A. To Provide Our Services

We use your information to fulfill your requests, process orders, provide customer support, and manage your user account. If any services are performed by third parties, we will share relevant information with them under strict privacy obligations.

 

B. For Internal Improvements

We analyze user behavior to enhance our platform's functionality, design, and content—improving your overall shopping experience.

 

C. For Service Communications

We may send you administrative emails and service updates such as order confirmations, security alerts, or changes to our policies. These are not promotional and are necessary for using our services.

 

D. For Customer Support

When you contact us, we use your information to respond to inquiries and ensure quality support.

 

E. For Security

We collect data to detect spam, fraud, or unauthorized access. This helps us protect both your data and our systems.

 

F. To Enforce Terms

We may monitor and process data to prevent violations of our Terms & Conditions or illegal activity on our platforms.

 

G. To Meet Legal Obligations

We may process your data to comply with Bahrain's legal, financial, or tax-related requirements.

 

H. For User Content Display

Photos or other visual content you share may be used for display on product pages or social media to guide other customers, in line with our Terms and Conditions.

 

3. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that remember your preferences and actions across visits to our site.

 

Cookies help us:

 

Recognize your device

 

Remember your settings (e.g., language, cart items)

 

Analyze website usage and trends

 

Provide personalized recommendations

 

What Kind of Information Is Stored?

Cookies never store personal, identifiable information like names or IP addresses. Each cookie is assigned a non-identifiable ID used internally to understand user behavior and optimize services.

 

4. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business or legal requirements. When changes are made, we will update the “Last Updated” date and, where appropriate, notify you via our website or other communication channels.

 

If you have any questions or concerns regarding this Privacy Policy or how we collect and use your data, please contact our support team via the official communication methods listed on www.lotzbahrain.com.